Effective August 2026

Refund Policy

Commercial refund and cancellation terms for advisory sessions and custom software contracts.

7703 Kelburn Lane, Charlotte, NC, USA

(+1) 980-361-1860

support@infinanze.com

Mon – Fri: 10:00 – 18:00 EST

Overview & General Policy Statement

At Infinanze Technologies ("Company," "we," "us," or "our"), we are dedicated to delivering world-class custom software engineering, mobile and web applications, cloud architecture, and technical consulting services. Because custom software engineering involves substantial upfront resource allocation, engineering labor, and bespoke architectural planning, our refund and cancellation policies are structured strictly around our engagement models, milestones, and deliverable signoffs.

Hourly IT & Architecture Advisory ($100 / €100 per hour)

Cancellation & Rescheduling Window

Clients may cancel or reschedule a booked consultation session up to twenty-four (24) hours prior to the scheduled start time for a 100% full refund or credit.

Late Cancellations & No-Shows

Cancellations made within less than 24 hours of the scheduled time, or failure to attend the scheduled session, are non-refundable, as engineering consultant capacity has already been allocated.

Completed Sessions

Fees for completed advisory sessions are strictly non-refundable once the consultation has concluded.

30-Day Consultation Credit Policy

In lieu of a refund, 100% of fees paid for completed advisory sessions are creditable toward any custom software development contract if formal engagement commences within thirty (30) calendar days of the consultation.

Custom Software Development Contracts ($5,000 – $500,000+)

Custom software builds are delivered on a milestone basis governed by an executed Statement of Work (SOW) and Software Requirements Specification (SRS):

Phase 1

25%

Kickoff & Discovery

If the project is terminated before delivery of SRS/wireframes, a pro-rated refund (deducting documented discovery hours) may be granted. Once SRS/UI is approved, the deposit is non-refundable.

Phase 2

25%

Alpha Development

Non-refundable once engineering sprints commence. Milestone deliverables produced to date are handed over to the Client.

Phase 3

25%

Beta & Testing

Non-refundable once integration testing and staging environments are deployed. Verified defects are resolved under warranty rather than via refund.

Phase 4

25%

Launch & Handover

Strictly non-refundable once production deployment is initiated, source code repositories are transferred, and administrative credentials are exchanged.

Remediation in Lieu of Refunds (30-Day Warranty)

Because bespoke software cannot be returned once engineered, our primary remedy for any dissatisfaction with deliverable functionality is technical remediation through our complimentary 30-Day Post-Launch Warranty:

Bug Remediation: Infinanze Technologies will repair, at no additional cost, any verified bugs, defects, or system deviations that conflict with the approved SRS document.
Warranty Period: The warranty is effective for thirty (30) calendar days from the date of final production deployment.
Exclusion from Refunds: Subjective aesthetic preferences, changes in client business requirements after signoff, or third-party platform changes do not qualify for cash refunds.

Early Contract Termination Procedures

Either party may terminate an active software development contract by providing fourteen (14) days written notice. In the event of early termination by the Client:

The Client is responsible for payment of all engineering labor and deliverables completed up to the date of termination.
Unearned portions of prepaid milestones (if any) will be refunded within thirty (30) business days.
All completed code, architecture diagrams, and design assets paid for by the Client will be packaged and delivered upon final settlement.

Chargebacks & Commercial Dispute Resolution

Clients agree to contact Infinanze Technologies directly at billing@infinanze.com to resolve any financial discrepancy before initiating a chargeback or payment dispute with banks or credit card issuers. In the event of an unjustified chargeback, Infinanze Technologies reserves the right to suspend development servers, revoke access to source code repositories, and recover associated legal and collection fees.

Contact Our Billing Department

For refund inquiries, payment clarifications, or contract cancellation requests, please contact:

Infinanze Technologies — Billing Department